The Open Source Shop

The very best in useful & economical software

Support

General Product Support

Click here to see our standard Quick Start Guide that’s provided with all products

Specific Product Support

Click here to see support for any of our items

 

General Questions

If you have a non specific query, go to our Frequently Asked Questions page at http://theopensourceshop.com/faq.

 

Instructions (specific to your purchase)

To obtain the latest instructions for any of our items, click the image of the item you bought below. Remember, you can save this file or print it out if you like. To view the it, you will need to have a PDF file reader installed, such as Adobe Acrobat Reader. If you don’t, go to www.adobe.com and download the free reader software and install it. The instructions we provide are password protected to ensure that only our customers can access them – as you are one of them you will need to use the password that we emailed you when you paid for your item. This password is also printed on the instructions leaflet that came with your item, so check your emails and package first, for this information.

 

Items with Instructions
Video 2 DVD Video Conversion Kit
Vinyl 2 MP3 Music Conversion Kit on USB
Connect your PC to ANY TV
Vinyl 2 MP3 Music Conversion Kit on USB
secure encrypted usb
Video 2 DVD
Vinyl 2 MP3
Computer 2 TV
Computer 2 Hi-Fi
Secure Encrypted USB
 
linux distribution image
linux distribution image
Ubuntu Linux
Yellow Dog Linux
Items with instructions currently being created
advanced boot usb
basic boot cd
pc boot & setupt kit
Office Deluxe Suite image
Advanced Computer Repair Kit
Basic Boot CD
Ultimate Boot & Setup CD
Office Deluxe Software Suite

For items not shown above, there are no current instructions, so please either view our standard Quick Start Guide that’s provided with all products or continue reading the Questions & Answers below for support.

Specific Product Support

Boot CD

basic boot cd

Q – I am getting error “XXXXXXXX” – can your pack help with this?

Q – How do I start the Boot & Setup CD or Advanced PC Repair Kit?

Q – How do I install the programs included in your Kits?

Q – Is this a replacement for a Windows CD?

Q – I have a new PC with no OS system on it. Will I be able to boot it just using this CD?

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Linux

linux distribution imagelinux distribution imagelinux distribution imagelinux distribution imagelinux distribution imagelinux distribution image

Q – Do you supply Linux XP activation codes?

Q – How do I start the Linux CD/DVD?

Q – Where can I get support with my purchase?

Q – What is a “Live CD”?

Q – Is it possible to have Windows and Linux on the same machine?

Q – Can I save my changes to my CD or USB Flash Drive?

Q – Will this work with my modem, mouse or other device?

Q – I have a new PC with no OS system on it. Will I be able to boot it just using this CD?

Q – Can I access my Windows documents/images/music and other files using this Live CD/Live USB Flash Drive?

Q – Can I change the contents of the Value Pack Bundles to other versions?

Q – How do I install Yellow Dog Linux?

Q – My computer is freezing when installing Linux – how can I check the CD for errors?

Ubuntu

linux distribution image

Q – When I try to install Ubuntu as a program in Windows, I get an error

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Office Deluxe

Office Deluxe Suite image

Q – Can you open MS Word, Excel and Powerpoint files & save them so MS Office will recognise them?

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Vinyl 2 MP3 Music Conversion Kit

Vinyl 2 MP3 Music Conversion Kit on USB

Q – Where can I download full instructions?

Q – Where can I download the lame_enc.dll file so I can create MP3s?

Q – Will this automatically split the tracks of a recording?

Q – Will this work with a turntable without an amplifier?

Q – Will this work with turntables with fitted male phono plugs?

Q – Why can’t I see the videos, included on the CD?

Q – I’m having difficulty, where can I get more help?

Q – Is this compatible with Macs or Linux?

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Secure Encrypted USB Flash Drive

secure encrypted usb

Q – Where can I download full instructions?

Q – Will this work on Macs?

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Computer 2 Hi-Fi Connection Kit

Vinyl 2 MP3 Music Conversion Kit on USB

Q – Where can I download full instructions?

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Video 2 DVD Video Conversion Kit

Video 2 DVD Video Conversion Kit

Q – Where can I download full instructions?

Q – Will I be able to record copy protected videos which use Macrovision?

Q – Is this compatible with Windows 7?

Q – Will this work with 64-Bit versions of Windows?

Q – Why can’t I see the videos, included on the CD?

Q – I have a red, yellow and black / red, blue & green cable rather than red, yellow & white… is this right?

Q – I can only see a USB 2.0 ATV device in my device list and cannot select the input source in Ulead… what’s wrong?

Q – I’m getting a cyclick redundancy check error… what’s wrong?

Q – Where’s the serial number for kit?

Q – How can I install on Windows 7 & 8?

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Computer 2 TV Connection Kit

Connect your PC to ANY TV

Q – Where can I download full instructions?

Q – Does this work with Macs?

Q – Will this work with camcorders?

Q – I don’t have an s-video port, what are my options?

Q – How long are the cables in the kit?

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Answers

Specific 

Product help

Boot CD

Q – I am getting error “XXXXXXXX” – can your pack help with this?

A – Feel free to contact us – we are here to help. Please provide as much detail of the the problem, as possible, so we can effectively assist you.

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Q – How do I start the Boot & Setup CD or Advanced PC Repair Kit?

A – Switch on the computer and hit the DEL button (F1, F2 or ESC in some cases). A blue screen will appear, this is the CMOS. Carefully look through and you will find a boot sequence, this must be changed to CD-ROM, DVD-ROM or USB Flash Drive as the 1st boot device. Exit this screen and as you do, it will prompt you to save – select yes. Reboot your machine and it will then start from your purchased item.If your machine does no allow you to boot from the CD ROM drive, then we can provide you with some software to create a floppy disk that will allow you to then boot from your CD ROM drive.

A – If the above startup method fails, due to you not being able to set your machine to boot directly from the CD, contact us and we will provide you with a link to some software that will allow you to boot the CD, after first, booting your machine, from your floppy drive.

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Q – How do I install the programs for Windows included in your Kits?

A – Simply insert the Kit disc into your machine when Windows is running and our automated installation menu will pop up. If your machine does not start the automated installation menu, then simply follow the steps below to access the software included in your package:

1. go to my computer and click on the CD ROM drive for the CD (a short way to do this is to click the Windows key and the letter E, at the same time)

2. click on the folder essential applications

3. click on each of the different types of program until you find the one you are interested in

4. double-click the installation file to being the installation process

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Q – Is this a replacement for a Windows CD?

A – No, the Kit contains the software that will allow you to fix Windows problems but you may still need to use your original Microsoft Windows CD, Recovery CD or the disk / CD supplied by your PC vendor.

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Q – I have a new PC with no OS system on it. Will I be able to boot it just using this CD?

A – Yes and with the Advanced Computer Repair Kit, you could use it to browse the Internet and use your machine as though nothing had even gone wrong!

Linux

Q – Do you supply Linux XP activation codes?

A – No. Also, due to issues with their payment facility for obtaining the activations key, we no longer supply this item. We feel that we would rather supply items that fit in with the true Open Source Software philosophy, with no need to activate the product.

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Q – How do I start the Linux CD/DVD?

A – Switch on the computer and hit the DEL button (F1, F2 or ESC in some cases). A blue screen will appear, this is the CMOS. Carefully look through and you will find a boot sequence, this must be changed to CD-ROM, DVD-ROM or USB Flash Drive as the 1st boot device. Exit this screen and as you do, it will prompt you to save – select yes. Reboot your machine and it will then start from your purchased item.If your machine does no allow you to boot from the CD ROM drive, then we can provide you with some software to create a floppy disk that will allow you to then boot from your CD ROM drive.

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Q – Where can I get support with my purchase?

– Although we do not support the individual distribution (version) the CD comes with instructions. We are more than happy to assist with any other issues.

We really are here to help and in most cases can point you in the right direction, if not resolve the issue for you.

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Q – What is a “Live CD”?

A – This is a CD that will run directly from the CD ROM Drive, rather then needing to be installed to use it.

Therefore it has the following uses:

Access the contents of your Windows drive, if Windows is on the blink. You can still create & save or copy documents, music, video or images on your machine, rather than wasting time with repairs.

Access the Internet, send email and chat, without any installation!

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Q – Is it possible to have Windows and Linux on the same machine?

A – Yes. This is known and “dual-booting”. When your machine starts up, you are given the choice of which Operating System to use. this can be complicated, so we recommend using one of our USB Flash Drives so that you can use Linux whenever you like and then switch back to Windows, without having to go through any of the complicated steps to dual-boot your machine.

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Q – Can I save my changes to my CD or USB Flash Drive?

A – Yes. In many cases, we provide Linux on USB Flash Drive in a state, called “Persistent”. This means that you can save your current changes and when you use the USB Drive again, the changes you made will be remembered, so you only have to set the USB Flash Drive up once for it to remember your setup, such as printer or network settings. You can also save any documents to this drive, as though it were a normal computer – it’s a great way to use Linux.

Q – Will this work with my modem, mouse or other device?

A – Yes. In most cases, you will not have compatibility problems and everything you need can be found on the net with a little searching. There is a good community that support Linux, so you can get help with ease.

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Q – I have a new PC with no OS system on it. Will I be able to boot it just using this CD?

A – Yes – as many of our versions are “Live CDs” you will be able to run them with no change to your system and directly from your CD ROM drive. With these CDs, you could use it to browse the Internet and use your machine as though nothing had even gone wrong!

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Q – Can I access my Windows documents/images/music and other files using this Live CD/Live USB Flash Drive?

A – Yes, you can view the contents or your current machine and even copy them over with the USB Flash Drive. You can change the files and create new ones too.

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Q – Can I change the contents of the Value Pack Bundles to other versions?

A – Yes, we are very flexible. As long as we have the version you are looking for, we will supply it.

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Q – How do I install Yellow Dog Linux?

A – Click here for the developers installation instructions – they are very thorough.

Q – My computer is freezing when installing Linux – how can I check the CD for errors?

A – When the CD is booting up, select the option to check the CD. You may have to press the ESC key as soon as the CD starts to boot before you see this option, if it is available.

Ubuntu

Q – When I try to install Ubuntu as a program in Windows, I get an error?

A – The wubi program has an error, download the latest version here and run it while the Ubuntu CD is inserted in your drive.

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Office Deluxe

Q – Can you open MS Word, Excel and Powerpoint files & save them so MS Office will recognise them?

A – Yes – you can use this to open and view all MS Office documents and also to save any new documents in a way that MS Office can read, with no problems.

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Vinyl 2 MP3 Music Conversion Kit

Q – Where can I download full instructions?

A – You can download our full instructions here – you will need the password you were emailed when you bought the item, to open this (it’s an inconvenience but we do this to ensure only our customers can use this file). You will also need a pdf reader program such as Acrobat Reader (available from www.adobe.com). There are instructions, within the Kit, simply go to the help and support button, using the automated menu system.

Q – Will this automatically split the tracks of a recording?

A – No, you will need to indicate where you would like the tracks to start and end but this is an easy process.

Q – Where can I download LAME (the lame_enc.dll) file so I can create MP3s?

A – Click here to visit the page that hosts the files you need to install LAME.

For Windows

You can select either for the zip file (ending in .zip) or for an installer that will do most of the work for you, select the dowload the file that ends in .exe. Be sure to install the files to the C:\Program Files\Audacity folder, to make it easier to find the files when using Audacity.

Alternative Windows download (if you get “Could not open MP3 encoding library”)

As we are aware of the above link possibly hosting corrupt files, we would prefer you to go to this page to download the LAME encoder file.

Once you unzip and extract the files you will find a “lame.exe” archive, double-click on it to run it (nothing much will happen except an ms-dos window for one milisecond or so).

Next, cut all these files including the html ones and paste them in the folder you installed Audacity (default location: C:\Program Files\Audacity).

After that, open Audacity and export an mp3 file. When the program asks you to locate “lame_enc.dll” file, browse and go to the installation file where you paste it before with all the other files.

If you are on a Mac

You should download the file that is specific to your OS, so click the appropriate link below:

OS 9

Download LameLib-Carbon-3.91.sit via the LameLib-Carbon.sit link on this page

OS X

For Audacity 1.2.5 for Intel Macs

Download Lame Library v3.98.2 for Audacity.dmg by clicking here and selecting it

Note: this requires OS X 10.4 or later. For OS X 10.2 or 10.3, download libmp3lame-osx-universal-3.97.zip

For Audacity 1.2.6 for Power PCs

Download LameLib-Carbon-3.91.sit via the LameLib-Carbon.sit link on this page

For Audacity 1.3.3 and later (Beta) (Universal Binary for Intel Macs and Power PCs)

Download Lame Library v3.98.2 for Audacity.dmg by clicking here and selecting it

Note: this requires OS X 10.4 or later. For OS X 10.3, download libmp3lame-osx-universal-3.97.zip

Q – Will this work with a turntable without an amplifier?

A – Yes, the software in this kit has a setting that will allows you to record directly from a turntable or cassette deck, without an amplifier. It works very well and is easy to use.

Q – Will this work with turntables with fitted male phono plugs?

A – Yes but as most turntables have female sockets or work with an amplifier that have fgemale phono sockets, we provide cables that connect to those female sockets, by default. If you wish to use the kit with turntables that have fitted male phono plugs, then please ensure you state this with your payment, so we can include the appropriate cables for your equipment.

Q – Why can’t I see the videos, included on the CD?

A – Many computers don’t have the software (codecs) necessary to view our compressed videos so to install what you need, simply install the VLC player or one of the other media players we have included on the software CD. After installing, you should then be able to use your normal media player or the one you just installed, to view the videos.

Q – I’m having difficulty, where can I get more help?

A – For now, you are best advised to email us, while we prepare a full question and answer section on this item.

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Q – Is this compatible with Macs or Linux?

A – Yes. If you are using Linux, then please ensure you state this when paying for your item and we’ll makie sure you receive a compatible CD.

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Secure Encrypted USB Flash Drive

Q – Where can I download full instructions?

A – You can download our full instructions here – you will need the password you were emailed when you bought the item, to open this (it’s an inconvenience but we do this to ensure only our customers can use this file). You will also need a pdf reader program such as Acrobat Reader (available from www.adobe.com).

Q – Will this work on Macs?

A – Yes. If you wish to buy a USB drive above 4GB, then you will need to use an additional program to use the drive on a Mac but the answer is still yes, it will work.

Computer 2 Hi-Fi Connection Kit

Q – Where can I download full instructions?

A – You can download our full instructions here – you will need the password you were emailed when you bought the item, to open this (it’s an inconvenience but we do this to ensure only our customers can use this file). You will also need a pdf reader program such as Acrobat Reader (available from www.adobe.com).

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Video 2 DVD Video Conversion Kit

Q – Where can I download full instructions?

A – You can download our full instructions here – you will need the password you were emailed when you bought the item, to open this (it’s an inconvenience but we do this to ensure only our customers can use this file). You will also need a pdf reader program such as Acrobat Reader (available from www.adobe.com).

Q – Will I be able to record copy protected videos which use Macrovision?

A – This kit will not allow you to override macro-vision protected video tapes so if the cassettes you have, use this, then it won’t help you. Unless you know the tape does not contain any kind of protection, you will need to use an eliminator to record from those tapes and they can be bought on the net but not currently from us.

Q – Is this compatible with Windows 7?

A – Yes it is.

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Q – Will this work with 64-Bit versions of Windows?

A – No but we’re working on a 64-Bit Kit for customers who want this. We anticipate this being available for the end of Spetember 2010.

Q – Why can’t I see the videos, included on the CD?

A – Many computers don’t have the software (codecs) necessary to view our compressed videos so to install what you need, simply install the VLC plyer or one of the other media players we have included on the software CD. After installing, you should then be ableto use your normal media player or the one you just installed, to view the videos.

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Q – I have a red, yellow and black / red, blue & green cable rather than red, yellow & white… is this right?

A – Yes. The colour of the cables used, isn’t important. What is important is that you connect each end of the cable to the same colour connection on both the Video 2 DVD dongle and the SCART adaptor we send with the kit.

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Q – I can only see a USB 2.0 ATV device in my device list and cannot select the input source in Ulead… what’s wrong?

A – You have the wrong drivers installed. Windows probably tried to install the device automatically and picked up the wrong drivers (software for the device). Please go through the driver installation process and ensure you follow the instructions to manually install the correct drivers for your version of Windows. You must ensure you manually override Windows to install the specific driver in the folder for your operating system. Contact us via the methods detailed below if you need further guidance as we are currently updating our instructions to cover this issue.

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Q – I’m getting a cyclick redundancy check error… what’s wrong?

A – This is a probelm with the CD being read by your CD drive. Firstly, clean the CD carefully and try it again and if this fails, try the CD in another computer/CD drive to check that it isn’t your CD ROM drive that has an issue. If both of these things fail then contact us and we’ll send you a replacement CD.

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Q – Where’s the serial number for kit?

A – The serial code should either be on the white sleeve of the Yellow EasyCap CD or printed on the actual CD. If you cannot see this, please contact our Customer Support.

Q – How to install on Windows 7 & 8?

A – The CD you received should contain the Windows 7 & 8 drivers you need but as some of them have not been loaded with the correct up to date files, if you can’t find them, this is our fault. You can download them from this link.

Full installation steps are below:

Install drivers

Download the drivers from the relevant folder from this link and save them to your desktop

Go to the Device Manager (you can follow instructions from Appendix A of our latest instructions on how to do this)

Ensure you select the folder on the desktop (that you just downloaded) to select as the location for the drivers for the SMI Grabber device

This should then install the dongle correctly

Once installed, check that the exclamation mark has disappeared next to the SMI Grabber device in the Device Manager (a quick way to get to the Device Manager is the go to Start > Run > type devmgmt.msc and click OK)


Connect everything

Plug the red and white audio cables (that are part of the 3x RCA red, white and yellow cables) from the SMI Grabber dongle, to the 2x phono to 3.5mm audio jack plug adaptor and then connect that to the mic or line in socket on your computer.


Select the correct audio device in Ulead

Ensure you select your line in or microphone device (depending on which one you connected the adaptor to) in the Ulead audio settings and this should now allow you to record both audio and video successfully.


We hope this helps you to resolve the issue you’re having.
The serial code should either be on the white sleeve of the Yellow EasyCap CD or printed on the actual CD. If you cannot see this, please contact our Customer Support.

Computer 2 TV Connection Kit

Q – Where can I download full instructions?

A – You can download our full instructions here – you will need the password you were emailed when you bought the item, to open this (it’s an inconvenience but we do this to ensure only our customers can use this file). You will also need a pdf reader program such as Acrobat Reader (available from www.adobe.com).

Q – Does this work with Macs?

A – Yes but your Mac must have either an s-video port or an adaptor to convert one of the USB ports to an s-video port. If you don’t have one, you can buy one from here.

Q – Will this work with camcorders?

A – Yes. You just need to ensure you have the cables that came with the camcorder, so you can connect the 3 x RCA Phono leads to the SCART adaptor, contained in the kit.

Q – I don’t have an s-video port, what are my options?

A – You can buy an s-video port adaptor from here and that will convert your computer output port (VGA) to connec to our kit.

Q – How long are the cables in this kit?

A – 3 metres.

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Miscellaneous Questions

Q – Erm…. where can I ask another question?

A – If and only if the answer to your question is not above, then you can contact us via any of the following options:

Click the ‘Ask seller a question’ link, at the top of this page

Email us directly at customerservices@theopensourceshop.com

or skype us My status and we will respond, if not immediately, ASAP.

If your query is about a return then email us at returns@theopensourceshop.com

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